Privacy Policy

1. Purpose

Balance Property Partners Pty Ltd is committed to protecting personal information handled in connection with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) and related requirements administered by AUSTRAC.

From 1 July 2026, real estate businesses providing relevant designated services are subject to AML/CTF requirements. To the extent the Privacy Act 1988 (Cth) applies to our handling of personal information for AML/CTF purposes, we comply with the Australian Privacy Principles (APPs).

2. Personal information we collect

Depending on the circumstances, we may collect personal information reasonably necessary to comply with our AML/CTF obligations, including:

  • name and contact details
  • residential or business address
  • date of birth
  • identification information
  • information about companies, trusts and other entities
  • information about beneficial owners, controlling persons and persons acting on behalf of a customer
  • information about the nature and purpose of a transaction or business relationship
  • source of funds or source of wealth information where required
  • information relevant to assessing money laundering, terrorism financing or proliferation financing risk
  • information obtained through identity verification or screening services; and
  • other information reasonably necessary to comply with our legal obligations.

3. How we collect personal information

We will generally collect personal information directly from you, or by using third-party organisations that we engage to assist in meeting our AML/CTF obligations, including organisations that collect or verify personal information on our behalf, such as electronic identity verification, digital signing, conveyancing, property settlement and other technology or service providers (for example, PEXA Clear or LiveSign). We may use such providers from time to time and are not limited to any particular provider. Where reasonably necessary, we may also obtain information from publicly available sources, government agencies, professional advisers, other parties to a transaction and other third-party service providers, including identity verification providers.

We will take reasonable steps to ensure that personal information collected for AML/CTF purposes is reasonably necessary for those purposes.

4. Why we collect and use personal information

  • establishing and verifying identity
  • identifying beneficial owners and persons acting on behalf of customers
  • understanding the nature and purpose of a transaction or business relationship
  • assessing and managing AML/CTF risks
  • conducting customer due diligence and ongoing monitoring
  • obtaining source of funds or source of wealth information where required
  • maintaining records required by law
  • making reports or providing information to AUSTRAC or other authorities where required or authorised by law; and
  • protecting our business from fraud and other unlawful activity.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary for AML/CTF purposes or otherwise permitted or required by law, including to:

  • AUSTRAC
  • government, regulatory or law enforcement authorities
  • parties involved in the relevant property transaction where reasonably necessary
  • solicitors, conveyancers, accountants, financial institutions and other professional advisers
  • identity verification, screening, electronic signing, conveyancing, property settlement, technology and other service providers that assist us in providing our services or meeting our legal and AML/CTF obligations, including, where relevant, providers such as PEXA Clear or LiveSign.
  • other persons where you have consented or where disclosure is otherwise permitted or required by law.

We do not sell personal information.

6. Overseas disclosure

Some third-party technology, cloud, identity verification or other service providers we use may be located outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy and legal requirements.

Where practicable, our collection notices or other privacy information will identify the relevant overseas countries for a particular service provider.

7. AML/CTF reporting and secrecy

We may be required to provide information to AUSTRAC, including by submitting a suspicious matter report. We may be prohibited by law from telling you whether a suspicious matter report has been made or from disclosing information about an AML/CTF investigation, report or related action.

8. Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be stored electronically or in hard copy and may be held using third-party software, cloud storage or other service providers.

We retain personal information for as long as reasonably necessary and as required by applicable law, including AML/CTF record-keeping requirements. When personal information is no longer required and we are not required or authorised to retain it, we will take reasonable steps to destroy or de-identify it.

9. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding to a request.

Access or correction may be refused or limited where permitted or required by law, including where AML/CTF secrecy, tipping-off or other legal obligations apply.

10. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will consider and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

11. Contact us

For privacy enquiries, access or correction requests, or privacy complaints, please contact:

Balance Property Partners
Compliance Officer
Email: info@balancepropertypartners.com.au
Address: Ground Floor, 5 Wellington Street, Kew, Vic, 3101
ABN: 71 183 887 785

12. Review

We will review this policy periodically and update it where necessary to reflect changes to our business, privacy obligations or AML/CTF requirements.

Last reviewed: 3rd September, 2026